bingo29 Privacy Policy

1 About This Policy

This Privacy Policy ("Policy") describes how bingo29 ("the Platform," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the bingo29 website at bingo29.asia and all associated services, features, and games.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines. It also reflects applicable requirements under PAGCOR's regulatory framework for online gaming operators.

By registering a bingo29 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the bingo29 platform.

This Policy should be read together with the bingo29 Terms & Conditions, which govern your use of the Platform as a whole.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, bingo29 is the Personal Information Controller in respect of the personal data collected through the bingo29 platform. This means bingo29 determines the purposes and means of processing your personal data.

Where bingo29 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or cloud infrastructure providers — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with bingo29's instructions and this Policy.

If you have any questions about how bingo29 handles your personal data, or wish to exercise any of your data subject rights, please contact our Data Protection Officer at [email protected].

3 Personal Data We Collect

bingo29 collects the following categories of personal data, depending on how you interact with the Platform:

bingo29 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

4 How We Collect Your Data

bingo29 collects personal data through the following means:

• Direct collection — information you provide when registering a bingo29 account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated collection — technical and usage data collected automatically when you access the bingo29 platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources — identity and fraud-screening data received from our KYC verification partners, payment processors, and, where required by law, from PAGCOR or other regulatory authorities.

bingo29 does not purchase personal data lists from data brokers or any other third-party commercial data sources.

5 How We Use Your Personal Data

bingo29 uses your personal data for the following purposes:

• Account management — creating, maintaining, and securing your bingo29 account, including processing login requests and managing account settings.
• Identity verification — confirming that you meet the 21+ age requirement and verifying your identity in compliance with PAGCOR's Know Your Customer (KYC) requirements.
• Payment processing — facilitating deposits and withdrawals via GCash, Maya, Philippine bank transfer, and debit card, and reconciling transaction records.
• Anti-money laundering (AML) compliance — monitoring transactions and account activity for suspicious patterns as required under the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
• Responsible gaming — monitoring gaming behaviour to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and cooling-off requests.
• Customer support — responding to your enquiries, resolving disputes, and maintaining records of support interactions.
• Platform security and fraud prevention — detecting and preventing unauthorised account access, bonus abuse, collusion, and other fraudulent activity.
• Platform improvement — analysing aggregated usage data to improve the bingo29 platform, fix bugs, and develop new features.
• Marketing communications — sending you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal and regulatory compliance — fulfilling bingo29's obligations under Philippine law, including responding to lawful requests from PAGCOR, the NPC, the AMLC, and other competent authorities.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bingo29 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and bingo29, including operating your account, processing payments, and providing gaming services.
• Legal obligation — processing required to comply with bingo29's obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests — processing necessary for bingo29's legitimate business interests, including fraud prevention, platform security, and platform improvement, where those interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain analytics activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

bingo29 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• Identity verification providers — third-party KYC and age-verification service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• Cloud infrastructure providers — hosting and data storage providers who process data on bingo29's behalf under strict data processing agreements.
• Fraud prevention and security providers — specialist providers engaged to detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisers — lawyers, auditors, and accountants engaged by bingo29, subject to professional confidentiality obligations.

All third-party processors engaged by bingo29 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with bingo29's documented instructions.

8 Cookies & Tracking Technologies

bingo29 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit bingo29.asia. The following types of cookies are used:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies — collect aggregated, anonymised data about how players use the platform, helping bingo29 identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies — used for fraud detection, bot prevention, and device fingerprinting to protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bingo29 platform. bingo29 does not use third-party advertising or retargeting cookies.

9 Data Retention

bingo29 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data — retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR's record-keeping obligations and the Anti-Money Laundering Act.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA requirements.
• Gaming history — retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Customer support records — retained for two (2) years from the date of the last interaction.
• Marketing consent records — retained for the duration of your consent and for one (1) year thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bingo29's data disposal procedures.

10 Data Security

bingo29 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bingo29 servers.
• AES-256 encryption for personal data stored in bingo29 databases.
• Multi-factor authentication options for player accounts.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Real-time intrusion detection and automated threat response systems.
• Secure data centres with physical access controls, located within the Philippines or in jurisdictions with equivalent data protection standards.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bingo29 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by bingo29:

• Right to be informed — the right to know that your personal data is being collected and processed, and to receive clear information about how it is used. This Policy fulfils that obligation.
• Right of access — the right to request a copy of the personal data bingo29 holds about you, along with information about how it is processed.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data. You can update most account information directly from your bingo29 account dashboard.
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bingo29's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability — the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to withdraw consent — where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe bingo29 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact bingo29's Data Protection Officer at [email protected]. bingo29 will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case bingo29 will notify you of the extension and the reason for it.

Please note that certain rights are subject to limitations where processing is required for compliance with legal obligations, including PAGCOR regulations and the Anti-Money Laundering Act. bingo29 will clearly explain any such limitations when responding to your request.

12 Children's Privacy

The bingo29 platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. bingo29 does not knowingly collect personal data from individuals under the age of 21.

If bingo29 discovers or has reason to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended, all balances will be withheld pending investigation, and the matter may be referred to PAGCOR and relevant authorities. Any personal data collected from an underage individual will be deleted as soon as practicable following discovery.

If you are a parent or guardian and believe that your child has registered a bingo29 account, please contact us immediately at [email protected].

13 Cross-Border Data Transfers

bingo29 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, to cloud infrastructure providers or specialist security services — bingo29 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or subject to appropriate contractual safeguards such as standard contractual clauses approved by the National Privacy Commission.

bingo29 does not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing appropriate safeguards and, where required, obtaining your prior consent.

14 Updates to This Policy

bingo29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, bingo29 will notify registered players via the email address or mobile number associated with their account, and will publish the updated Policy on this page with a revised "Last Updated" date.

Your continued use of the bingo29 platform following notification of any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how bingo29 protects your personal data.

15 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or bingo29's data processing practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 from within your bingo29 account dashboard.

bingo29 aims to resolve all privacy-related enquiries within 30 calendar days. If you are not satisfied with bingo29's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.